Covid-19 - Your booking with us - last updated 17th October 2020
We are a small family-owned establishment who rely on being able to accept and welcome guests all year, to enjoy our location & facilities here in beautiful North Devon. Our fixed overheads here are pretty high so it's important for us to have paying guests all year round. We understand that this is an unsettling time for all our customers and would like to reassure you that we will continue to operate within Government guidelines.
Our cottage will continue to be open for guests for 2020/2021 unless we are told to close by the Government.
During your stay
If you feel unwell with Covid-19 symptoms during your stay you must self isolate and inform us that you have done so. You must then arrange a test. If the test is positive you must return home to your main residence immediately, this is so you are near to your own doctors and hospital.
If you're due to leave and have not got time to have a test you must drive home and have a test there, again not stopping on route.
To keep guests as safe as possible we have a new cleaning regime following government and industry guidelines.
All guests must keep 2 metres from one another and wash or sanitize your hands regularly.
During this time we are not allowing guests to have visitors to our site.
Campsite guests we ask you to use your own onboard facilities where you have them.
If your holiday has to end early due to suspected covid-19 symptoms we are unable to offer any refunds (our standard terms and conditions apply).
Bookings with us
Refunds/transfer of holiday:
1) We are happy to offer a Full balance refund and a transfer of your booking deposit to another stay following any reinstatement of full country lockdown or cancellation due to Test & Trace (evidence of this will be required).
Refunds will only be considered where the government has informed us that we must close.
We are constantly following guidelines and will update this page as new information becomes available.
Thank you everyone
Darren & Sarah